In the event of any item ordered received is different from what you ordered or damaged or defective, you may return the item within 7 days from the date receipt of same. All return shipping cost shall be borne by customer. For return purposes, the item should be unused and in the same condition as you received it with its original packaging & the tags.
We offer reverse pick-up services for orders shipped within Malaysia. To initiate a reverse pick-up process, kindly send in your request at info@emars.com.my must include details of your order number and lists of items you so wish to return. Once your request has been successfully registered, you will receive a reverse-pickup courier number from us and you are required to follow the below instructions,
- Take a photograph of the order sheet and circle the item(s) you are returning.
- Pack the item(s) you so wish to return in the original delivery package, please ensure that the product is unused and in the same condition as you received and all the tags of the product are in place.
- Insert the order sheet and kindly ensure that the parcel is properly packed.
- Please ship the item(s) to our Administration Office at address:
F-3A-3, The Latitude , Dataran C180, Jalan C180/1 ,Cheras , 43200, Selangor , Malaysia - Once we received the returned parcel at the above mentioned address, we will immediately commence the process of shipping and delivery of a new item to you. If you wish for a money back refund, kindly send your refund request to us on info@emars.com.my.